Karlovy VARY REGION CARD
General Terms and Conditions for the on-line sale of the electronic version of the card
1. General Provisions
1.1. The Karlovy VARY REGION CARD tourist card is an instrument for drawing prepaid services and discounts in the Karlovy Vary Region. Benefits can be drawn at contractual partners participating in the Karlovy VARY REGION CARD project who accept this tourist card.
1.2. The operator of the on-line sale on the website https://karlovyvarycard.cz is INFOCENTRUM MĚSTA Karlovy Vary, z.ú., with its registered office at Husovo náměstí 270/2, Karlovy Vary, Postal Code 360 01, ID No. 263 30 725, registered in the Register of Institutes kept by the Regional Court in Plzeň, Section U, Insert 211 (hereinafter referred to as "INFOCENTRUM").
1.3. The Karlovy VARY REGION CARD brand is a registered trademark owned by INFOCENTRUM.
1.4. The Karlovy VARY REGION CARD tourist card can be purchased by any natural or legal person.
2. Definitions
2.1. Seller – INFOCENTRUM
2.2. Buyer – any natural or legal person
2.3. Buyer's E-mail Address – the e-mail address provided by the Buyer to INFOCENTRUM for the purpose of purchasing the Karlovy VARY REGION CARD tourist card. This card can subsequently be installed on the Buyer's mobile device.
2.4. Karlovy VARY REGION CARD – a tourist card of prepaid services in electronic form used for drawing services provided by third parties involved in the system of this card. The list of these third parties and the scope of provided services are available at https://karlovyvarycard.cz/en/attractions.
3. Payment conditions and card delivery
3.1. Payment can be made via a payment gateway, after which the Buyer receives a proof of payment for the electronic version of the card to the E-mail Address provided to INFOCENTRUM for this purpose.
3.2. Upon successful payment, a Karlovy VARY REGION CARD with a unique numeric and barcode is immediately generated for the Buyer within the web interface. The Buyer has the option to instantly download the card in PDF format or save it directly to a mobile application: Wallet (for Android OS) or Apple Wallet (for iOS).
3.3. The card is simultaneously sent in PDF format to the Buyer's E-mail Address.
3.4. Three days before the Karlovy VARY REGION CARD becomes valid, INFOCENTRUM will send a notification to the Buyer's E-mail Address that the activation time is approaching.
4. Basic conditions of the Karlovy VARY REGION CARD Tourist Card
4.1. The Karlovy VARY REGION CARD is offered with a validity of 2 days, 4 days, or 7 days.
4.2. The Karlovy VARY REGION CARD is offered in the categories individual or family (2 adults + 2 children up to 15 years of age).
4.3. The price of the card is governed by the current price list published on the website https://karlovyvarycard.cz/en. All stated card prices are final and include all applicable taxes and fees.
4.4. Upon purchasing the Karlovy VARY REGION CARD, the Buyer is entitled to draw free entries and discounts on visits to places within the scope specified at https://karlovyvarycard.cz/en/attractions.
4.5. Upon purchasing the Karlovy VARY REGION CARD, the Buyer is entitled to draw transport options within the scope specified at https://karlovyvarycard.cz/en/what-you-get-card.
4.6. General conditions and possibilities of using the Karlovy VARY REGION CARD are listed at https://karlovyvarycard.cz/en/what-you-get-card, https://karlovyvarycard.cz/en/how-card-works.
4.7. By purchasing the Karlovy VARY REGION CARD tourist card, the Buyer acquires the right to draw all services provided by the card.
4.8. The Karlovy VARY REGION CARD is valid from 0:00 on the day the validity begins and during the consecutive days, for the specified period of card validity (2, 4, or 7 calendar days). The card's validity is based on full calendar days (not 24-hour segments) and ends at 24:00 on the last day of validity.
4.9. A purchased Karlovy VARY REGION CARD cannot be cancelled, returned, or exchanged for cash. In accordance with the provisions of Section 1837(j) and (l) of Act No. 89/2012 Sb., the Civil Code, the Buyer acting as a consumer does not have the right to withdraw from the contract within 14 days without stating a reason, as the subject of the contract is the provision of leisure services on a specified date, and the electronic card (digital content) is delivered to the Buyer immediately after payment with their express consent.
4.10. In the event of data loss, non-utilization of the card, or its only partial exhaustion during its validity, the Buyer is not entitled to any financial compensation.
4.11. The visiting places of the contractual partners reserve the right to change their opening hours, close parts of the operation or exhibitions, limit the scope of services offered, or temporarily close the facility.
5. Complaints and out-of-court dispute resolution
5.1. The Buyer has the right to complain to INFOCENTRUM about technical defects of the card. In this case, they are entitled to have a new card sent free of charge.
5.2. Given the immediate availability of the card after payment (option to download PDF and add to Wallet/Apple Wallet apps), the mere non-delivery of the e-mail containing the card (e.g., due to an incorrectly entered address or spam filtration) is not considered a defect in performance justifying a complaint. If the Buyer does not download the card after payment and does not receive the e-mail, they have the right to promptly request INFOCENTRUM support to resend it free of charge to the e-mail address infocentrum
karlovyvary [emailtecka] cz (infocentrum[at]karlovyvary[dot]cz).
5.3. The Buyer further has the right to complain about a demonstrable and unjustified denial of guaranteed services by a contractual partner. To successfully resolve a complaint, it is necessary to provide proof of the denial of the service. A justified complaint is primarily resolved in the form of a reasonable discount, the amount of which is determined individually by INFOCENTRUM.
5.4. The failure to provide a service due to a partner's standard operational changes (exhaustion of capacity, lunch break), emergencies, force majeure, or the removal of a partner from the system cannot be considered a defect and cannot be complained about. The inability to use the card at individual partners within the overall network is considered an immaterial breach of contract and does not establish a right to a refund of the full purchase price of the card.
5.5. Complaints must be filed without undue delay at the e-mail address infocentrumkarlovyvary [emailtecka] cz (infocentrum[at]karlovyvary[dot]cz).
5.6. If the Buyer is a consumer and does not agree with the method of handling the complaint, or if their complaint is rejected, they have the right to an out-of-court dispute resolution. The competent entity is the Czech Trade Inspection Authority (https://coi.gov.cz/en). Consumers residing in another EU Member State may also resolve the dispute via the European Online Dispute Resolution platform (https://consumer-redress.ec.europa.eu) or through the contact point of the European Consumer Centres Network (ECC-Net).
6. Common and final provisions
6.1. Legal relations not regulated by these terms and conditions are governed by Act No. 89/2012 Sb., the Civil Code, as amended (hereinafter referred to as the "Civil Code").
6.2. INFOCENTRUM reserves the right to cancel or change these terms and conditions at any time. The modification of the terms and conditions becomes effective on the day specified in the modification, otherwise on the day of publication.
6.3. These terms and conditions enter into force on 26.5. 2026.
INFOCENTRUM MĚSTA Karlovy Vary, z.ú.
Josef Dlohoš
Director